ViscoFab Industries has an extensive knowledge base consisting of product manuals, manufacturing process documents, and other relevant materials. The company uses Deskhero's AI capabilities to manage this knowledge base effectively and provide accurate information to customers.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
Deskhero's knowledge base articles generated from Word, PowerPoint, PDF files, and website scraping features allow ViscoFab to easily update and expand their knowledge base. The comprehensive search bar makes it easy for the customer support team to find the information they need.
ViscoFab uses Deskhero's user groups feature to assign specific roles and permissions to different team members, ensuring that sensitive information is only accessible to authorized personnel.
By leveraging Deskhero, ViscoFab Industries has significantly improved their knowledge base management, increased the accuracy of their customer support responses, and enhanced customer satisfaction.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, improving the efficiency and accuracy of knowledge base management.
Can we control who has access to certain information in Deskhero?
Yes, Deskhero's user groups feature allows you to assign specific roles and permissions to different team members, ensuring that sensitive information is only accessible to authorized personnel.
Can we generate knowledge base articles from existing documents?
Yes, Deskhero allows you to generate knowledge base articles from Word, PowerPoint, PDF files, and even from scraped website data.
* This article provides an example of how a fictive company in the Manufacture of viscose fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
