FibreFlow Manufacturing receives a high volume of customer queries and complaints daily. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently and improve response times.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping the customer support team respond to tickets faster and more accurately.
Deskhero's tickets management feature allows FibreFlow to categorize and prioritize tickets, ensuring that urgent and complex issues are addressed promptly. The kanban board provides a visual overview of the ticket workflow, making it easy for the team to track progress and identify bottlenecks.
FibreFlow uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, creating a seamless workflow. The custom email domains feature allows the company to maintain a professional image in their customer communications.
With Deskhero, FibreFlow Manufacturing has significantly optimized their ticket management process, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, helping the customer support team respond to tickets faster and more accurately.
Can Deskhero integrate with our existing CRM and ERP systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing CRM and ERP systems.
Can we prioritize tickets in Deskhero?
Yes, Deskhero's tickets management feature allows you to categorize and prioritize tickets based on their urgency and complexity.
* This article provides an example of how a fictive company in the Manufacture of viscose fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
