FusionWorks Manufacturing deals with a high volume of customer queries daily. Using Deskhero's AI capabilities, they can efficiently manage these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, significantly reducing the response time and improving customer satisfaction.
The AI also enhances the search results in the knowledge base. When a customer searches for a solution, the AI uses the embeddings to find the most relevant content, providing quick and accurate answers. This feature has reduced the load on the customer support team and improved the overall customer experience.
FusionWorks uses the custom fields feature to categorize tickets based on the type of welding machine or issue. This categorization helps the support team prioritize and manage tickets effectively. The Kanban board provides a visual overview of the ticket status, aiding in efficient workflow management.
The company also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and increased operational efficiency. The custom email domains feature adds a professional touch to their customer communications.
With Deskhero, FusionWorks Manufacturing has seen a marked improvement in their customer service operations. The platform's advanced AI capabilities have enabled them to provide faster and more accurate responses, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find the most relevant content when a customer searches for a solution in the knowledge base. This ensures quick and accurate answers, improving the overall customer experience.
Can Deskhero be customized according to our needs?
Yes, Deskhero offers features like custom fields and custom email domains that allow you to customize the platform according to your specific needs.
How does Deskhero help in workflow management?
Deskhero provides a Kanban board that gives a visual overview of the ticket status, aiding in efficient workflow management. You can also categorize tickets using custom fields, making it easier to prioritize and manage them.
* This article provides an example of how a fictive company in the Manufacture of welding equipment and machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
