ComfortCup receives numerous customer queries every day, which need to be categorized and prioritized for effective resolution. Deskhero's AI-powered ticket management system enables ComfortCup to handle this task efficiently. The AI system uses OpenAI Embeddings from previous tickets to suggest suitable categories and priorities.
Creating knowledge base articles is a regular task at ComfortCup. With Deskhero's AI capabilities, this task becomes a breeze. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, saving the team a significant amount of time and effort.
Finding relevant content quickly is crucial for ComfortCup's customer support team. Deskhero's AI-enhanced search bar makes this possible. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide enhanced search results.
Generating responses to customer queries is another area where Deskhero's AI proves beneficial. It analyzes the context of the query and finds relevant content from the knowledge base, previous tickets, and uploaded files to suggest a suitable response. This not only speeds up the response time but also ensures a high standard of customer service.
By utilizing Deskhero's advanced AI capabilities, ComfortCup has significantly improved the efficiency of its customer support services, leading to increased customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest suitable categories and priorities, helping in efficient ticket management.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI analyzes the context of the query and finds relevant content from the knowledge base, previous tickets, and uploaded files to suggest a suitable response.
* This article provides an example of how a fictive company in the Manufacture of Women's Bras industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
