VelvetVogue Intimates deals with a high volume of customer queries and complaints every day. They use Deskhero's structured data lists feature to organize these queries in a systematic manner. The AI capabilities of Deskhero further enhance this process by categorizing the queries based on their nature and priority.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the response time but also ensures that the replies are accurate and relevant.
VelvetVogue also uses Deskhero's knowledge base feature to provide their support team with all the necessary information. The AI capabilities of Deskhero enhance this feature by generating knowledge base articles from Word, PowerPoint, and PDF files.
Furthermore, the comprehensive search bar powered by the AI makes it easy for the support team to find relevant information quickly. The AI enhances the search results by using the OpenAI Embeddings from the various data sources.
Lastly, VelvetVogue uses Deskhero's custom fields feature to further categorize their tickets. This allows the support team to handle the tickets more efficiently and provide better service to the customers.
How does Deskhero's AI categorize the queries?
Deskhero's AI uses OpenAI Embeddings from past data to categorize the queries based on their nature and priority. This helps in organizing the queries in a systematic manner.
How does the AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This provides the support team with all the necessary information.
How does the AI enhance the search results?
The AI enhances the search results by using the OpenAI Embeddings from the various data sources. This makes it easy for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Manufacture of Women's Lingerie industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
