LaceLux Lingerie receives a high volume of customer queries daily, ranging from product inquiries to complaints. The company uses Deskhero's ticket management system to effectively handle these queries. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, thereby increasing customer satisfaction.
LaceLux also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scans the company's website for any new information or updates and automatically adds them to the knowledge base. This ensures that the customer support team always has the latest information at their fingertips.
Furthermore, the comprehensive search bar powered by the AI makes it easy for the support team to find relevant information quickly. The AI enhances the search results by using the OpenAI Embeddings from the various data sources.
Finally, LaceLux uses the custom fields feature to categorize their tickets based on the type of query. This allows the support team to prioritize and handle the tickets more efficiently.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature that scans the company's website for any new information or updates and automatically adds them to the knowledge base.
How does the AI enhance the search results?
The AI enhances the search results by using the OpenAI Embeddings from the various data sources. This makes it easy for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Manufacture of Women's Lingerie industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
