SilkSiren Apparel's support team handles a multitude of queries and complaints daily. The company uses Deskhero's user groups feature to assign tickets to the appropriate team members based on their expertise. The AI capabilities of Deskhero further enhance this process by suggesting the most suitable team member for each ticket based on past data.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures that the replies are accurate and relevant.
SilkSiren uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers. The AI capabilities of Deskhero ensure that the emails are sent to the correct domain based on the type of query.
Moreover, SilkSiren uses the kanban board feature of Deskhero to visually track the progress of each ticket. The AI enhances this feature by predicting the completion time of each ticket based on past data, helping the team to manage their workload effectively.
Lastly, SilkSiren uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless workflow and allows the support team to access all necessary information from a single platform.
How does Deskhero's AI suggest the most suitable team member for each ticket?
Deskhero's AI uses OpenAI Embeddings from past data to suggest the most suitable team member for each ticket. This ensures that the tickets are handled by the team members with the most relevant expertise.
How does the AI enhance the kanban board feature?
The AI enhances the kanban board feature by predicting the completion time of each ticket based on past data. This helps the team to manage their workload effectively.
How does Deskhero integrate with existing systems?
Deskhero uses a REST API to integrate with existing systems. This ensures a seamless workflow and allows the support team to access all necessary information from a single platform.
* This article provides an example of how a fictive company in the Manufacture of Women's Lingerie industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
