SilkySecrets uses Deskhero's ticket management system to handle the large number of customer inquiries they receive daily. The AI capabilities of Deskhero analyze the content of these tickets and suggest replies based on previously resolved tickets and knowledge base articles, thereby reducing the response time.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that critical issues are addressed promptly, thereby improving customer satisfaction.
SilkySecrets has a wealth of product information, user manuals, and policy documents. These are converted into knowledge base articles using Deskhero's AI capabilities. This not only organizes the information but also makes it easily accessible to the support team.
SilkySecrets uses Deskhero's website scraping feature to gather relevant information from competitor websites. The AI then analyzes this data and provides actionable insights, helping the company stay ahead in the competitive market.
Finally, SilkySecrets uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant content from tickets, knowledge base articles, and scraped website data. This greatly enhances the efficiency of their customer service operations.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI analyzes the content of tickets and suggests replies based on previously resolved tickets and knowledge base articles. This reduces the response time and improves the efficiency of handling customer inquiries.
How does Deskhero convert documents into knowledge base articles?
Deskhero's AI capabilities can read and understand documents like user manuals and policy documents. It then converts this information into structured knowledge base articles.
How does Deskhero's website scraping feature benefit SilkySecrets?
Deskhero's website scraping feature allows SilkySecrets to gather information from competitor websites. The AI then analyzes this data and provides actionable insights, helping the company stay ahead in the competitive market.
* This article provides an example of how a fictive company in the Manufacture of Women's Panties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
