Raincoat Radiance receives numerous customer support tickets daily, ranging from product inquiries to return requests. Managing these tickets manually was becoming increasingly difficult and time-consuming.
By implementing Deskhero, Raincoat Radiance was able to automate ticket management using the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize tickets effectively.
The AI also generates suggested replies to customer inquiries, significantly reducing the time required to respond to tickets. This has resulted in faster resolution times and improved customer satisfaction.
Deskhero's kanban board provides a visual overview of all ongoing support tasks, making it easier for the team to track progress and coordinate efforts. The platform's custom fields and structured data lists further enhance ticket management.
Overall, Deskhero's AI capabilities have significantly improved Raincoat Radiance's ticket management process, leading to more efficient customer support services.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to categorize and prioritize tickets effectively. It also generates suggested replies to customer inquiries.
How does Deskhero improve resolution times?
Deskhero's AI generates suggested replies to customer inquiries, significantly reducing the time required to respond to tickets. This leads to faster resolution times.
How has Deskhero improved Raincoat Radiance's customer support services?
Deskhero has improved Raincoat Radiance's customer support services by automating ticket management, reducing resolution times, and improving the accuracy of responses.
* This article provides an example of how a fictive company in the Manufacture of Women's Raincoats and Anoraks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
