RainCoat Queens receives a high volume of customer inquiries regarding product details, order status, and returns. The company decided to implement Deskhero to manage these inquiries more efficiently.
With Deskhero's advanced AI capabilities, RainCoat Queens can automatically generate suggested replies to customer inquiries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This significantly reduces the time required to respond to customer inquiries.
The AI also enhances search results, making it easier for customer support representatives to find relevant information. This has resulted in more accurate responses and improved customer satisfaction.
Deskhero's custom fields and structured data lists allow RainCoat Queens to categorize and prioritize tickets effectively. The kanban board provides a visual overview of all ongoing support tasks, improving team coordination and productivity.
Overall, Deskhero's AI capabilities have transformed RainCoat Queens' customer support services, leading to faster response times, improved accuracy, and higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer inquiries.
How does Deskhero enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to enhance search results.
How has Deskhero improved RainCoat Queens' customer support services?
Deskhero has improved RainCoat Queens' customer support services by reducing response times, improving accuracy of responses, and increasing customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Women's Raincoats and Anoraks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
