Anorak Allure has a comprehensive knowledge base that includes product manuals, policies, and frequently asked questions. However, managing this vast amount of information was challenging and time-consuming.
By implementing Deskhero, Anorak Allure was able to leverage the platform's AI capabilities to manage their knowledge base more efficiently. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
This information is then sent through OpenAI's ChatGPT to generate suggested replies to customer inquiries. This not only improves the accuracy of responses but also significantly reduces response times.
Deskhero's comprehensive search bar makes it easy for customer support representatives to find relevant information quickly. The platform also allows the company to scrape their website for additional information, further enhancing the knowledge base.
Overall, Deskhero's AI capabilities have revolutionized Anorak Allure's knowledge base management, resulting in improved customer support services.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to manage the knowledge base effectively.
How does Deskhero improve response times?
Deskhero generates suggested replies to customer inquiries using AI, which significantly reduces the time required to respond to customers.
How has Deskhero improved Anorak Allure's customer support services?
Deskhero has improved Anorak Allure's customer support services by streamlining knowledge base management, reducing response times, and improving the accuracy of responses.
* This article provides an example of how a fictive company in the Manufacture of Women's Raincoats and Anoraks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
