CurvesAhead Ltd. leverages Deskhero's AI capabilities to sift through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This enables the company to pinpoint recurring customer issues and queries, facilitating quicker and more precise responses.
The company also employs Deskhero's custom fields and structured data lists to classify customer queries and tickets. This classification, coupled with the AI's capacity to suggest pertinent content, considerably reduces the resolution time for customer issues.
CurvesAhead Ltd. finds Deskhero's knowledge base feature extremely beneficial. The AI's capability to create articles from Word, PowerPoint, PDF files, and even scraped website data has simplified the process of building a robust knowledge base. This not only enhances the customer's self-service experience but also lightens the load on the customer support team.
By utilizing Deskhero's advanced AI capabilities, CurvesAhead Ltd. has managed to automate a significant part of their customer support process. The AI's ability to generate suggested replies has minimized the need for manual intervention, allowing the support team to concentrate on more complex issues.
Lastly, the company integrates Deskhero's REST API with their existing systems. This smooth integration ensures that all customer data is centralized, making it easier for the support team to access and utilize this data when required.
How does Deskhero's AI capabilities enhance customer service?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to suggest appropriate content and responses. This not only speeds up the resolution of customer issues but also enhances the overall customer service experience.
What benefits does Deskhero's knowledge base feature offer?
Deskhero's AI can create knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This simplifies the process of building a robust knowledge base, enhancing the customer's self-service experience and reducing the workload on the customer support team.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that enables seamless integration with existing systems. This centralizes all customer data, making it easily accessible for the support team.
* This article provides an example of how a fictive company in the Manufacture of Women's Shapewear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
