BodySculpt Co. leverages Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis helps the company to identify common customer queries and issues, enabling them to provide faster and more accurate responses.
The company also uses Deskhero's custom fields and structured data lists to categorize customer queries and tickets. This categorization, combined with the AI's ability to suggest relevant content, significantly reduces the time taken to resolve customer issues.
BodySculpt Co. has also found Deskhero's knowledge base feature particularly useful. The AI's ability to generate articles from Word, PowerPoint, PDF files, and even scraped website data has made it easier for the company to build a comprehensive knowledge base. This not only improves the customer's self-service experience but also reduces the workload on the customer support team.
With Deskhero's advanced AI capabilities, BodySculpt Co. has been able to automate a significant portion of their customer support process. The AI's ability to generate suggested replies has reduced the need for manual intervention, allowing the support team to focus on more complex issues.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for the support team to access and use this data when needed.
How does Deskhero's AI capabilities improve customer support efficiency?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to suggest relevant content and responses. This reduces the time taken to resolve customer issues and improves the overall efficiency of the customer support process.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This makes it easy to build a comprehensive knowledge base that improves the customer's self-service experience.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be seamlessly integrated with existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Manufacture of Women's Shapewear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
