TimberLog Constructions deals with a wide range of customer queries, from installation instructions to warranty details. They use Deskhero's ticket management system to effectively handle these inquiries. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to recommend the most appropriate responses, drastically reducing response times.
The AI-powered search functionality on TimberLog's customer support portal is enhanced by Deskhero. By using OpenAI Embeddings from past tickets, knowledge base articles, and uploaded files like policies and manuals, the AI delivers highly relevant search results, helping customers find the information they need quickly and easily.
TimberLog Constructions also uses Deskhero's custom fields and user groups features to tailor the support experience. Customers who have bought a specific model of a wooden house are grouped together and provided with customized support content relevant to that model.
Deskhero's website scraping feature is used by TimberLog Constructions to keep their knowledge base up-to-date with the latest information from relevant industry websites. This ensures their customers always have access to the most recent and accurate information.
Lastly, TimberLog Constructions uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, creating a comprehensive customer support ecosystem.
How does Deskhero's AI improve response times at TimberLog Constructions?
Deskhero's AI analyzes past tickets and knowledge base articles to recommend the most appropriate responses to customer inquiries. This drastically reduces the time it takes to respond to tickets.
How does Deskhero enhance the search functionality on TimberLog's customer support portal?
Deskhero's AI uses OpenAI Embeddings from past tickets, knowledge base articles, and uploaded files to deliver highly relevant search results. This helps customers find the information they need quickly and easily.
How does TimberLog Constructions use Deskhero's website scraping feature?
TimberLog Constructions uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant industry websites. This ensures their customers always have access to the most recent and accurate information.
* This article provides an example of how a fictive company in the Manufacture of wooden houses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
