TimberBox Inc. deals with a large number of customer queries daily, ranging from product inquiries to order status updates. Using Deskhero's ticket management feature, these queries are effectively organized and tracked. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, greatly reducing the time taken to respond to customers.
The company also uses Deskhero's custom fields feature to categorize customer queries based on product type, query type, and urgency level. This categorization aids in prioritizing and routing the tickets to the right support staff, ensuring faster resolution.
Deskhero's AI capabilities also enhance the search results by leveraging OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations. This enables the support staff to quickly find relevant information while addressing customer queries.
TimberBox Inc. has found great value in Deskhero's knowledge base feature. The AI capabilities of Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files. These articles serve as a valuable resource for both the support staff and customers, reducing the number of support tickets.
Lastly, the REST API of Deskhero allows TimberBox Inc. to integrate their existing systems with Deskhero, ensuring seamless data exchange and improving overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time taken to draft responses, thereby improving the response time.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations to enhance the search results. This helps the support staff to quickly find relevant information while addressing customer queries.
How does Deskhero's AI capabilities generate knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, and PDF files. These articles serve as a valuable resource for both the support staff and customers, reducing the number of support tickets.
* This article provides an example of how a fictive company in the Manufacture of wooden packing cases, boxes, crates and drums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
