WoodPack Solutions receives a high volume of customer queries regarding product specifications, assembly instructions, and order status. With Deskhero's ticket management feature, these queries are efficiently organized and tracked. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The company also utilizes the custom fields feature of Deskhero to categorize customer queries based on product type, query type, and urgency level. This helps in prioritizing and routing the tickets to the appropriate support staff, ensuring faster resolution.
Deskhero's AI capabilities also enhance the search results by leveraging OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations. This helps the support staff to quickly find relevant information while addressing customer queries.
WoodPack Solutions has also benefited from Deskhero's knowledge base feature. The AI capabilities of Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files. These articles serve as a valuable resource for both the support staff and customers, reducing the number of support tickets.
Finally, the REST API of Deskhero allows WoodPack Solutions to integrate their existing systems with Deskhero, ensuring seamless data exchange and improving overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time taken to draft responses, thereby improving the response time.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations to enhance the search results. This helps the support staff to quickly find relevant information while addressing customer queries.
How does Deskhero's AI capabilities generate knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, and PDF files. These articles serve as a valuable resource for both the support staff and customers, reducing the number of support tickets.
* This article provides an example of how a fictive company in the Manufacture of wooden packing cases, boxes, crates and drums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
