WoodCraft Sheds was struggling with managing a large volume of customer queries, which led to delays in response and a decrease in customer satisfaction. The company decided to implement Deskhero to automate and streamline their customer support process.
With Deskhero's AI capabilities, WoodCraft Sheds was able to efficiently manage tickets by leveraging OpenAI Embeddings from previous tickets. This helped in finding relevant content quickly and accurately, reducing the time spent on each ticket.
The AI also enhanced the search results by using the embeddings from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This made it easier for the support team to find the necessary information to resolve customer queries.
Moreover, Deskhero's AI capabilities were used to generate suggested replies. This not only improved the speed of response but also ensured consistency in the quality of responses provided to customers.
Overall, the implementation of Deskhero's advanced AI capabilities led to a significant improvement in WoodCraft Sheds' customer support efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content quickly and accurately. This reduces the time spent on each ticket and improves the efficiency of ticket management.
How does the AI enhance search results?
The AI enhances search results by using the embeddings from the knowledge base articles, uploaded files, and scraped website data. This makes it easier for the support team to find the necessary information to resolve customer queries.
How does the AI generate suggested replies?
The AI generates suggested replies by using the embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These suggested replies improve the speed of response and ensure consistency in the quality of responses.
* This article provides an example of how a fictive company in the Manufacture of wooden sheds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
