TimberTop Sheds was facing challenges in maintaining an up-to-date and comprehensive knowledge base due to the constant evolution of their products and services. They decided to use Deskhero to automate and enhance their helpdesk services.
Deskhero's AI capabilities allowed TimberTop Sheds to generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. This ensured that the knowledge base was always updated with the latest information.
The AI also optimized the search results by using OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data. This made it easier for the helpdesk team to find the necessary information to assist customers.
Furthermore, the AI capabilities were used to generate suggested replies, improving the speed and quality of the helpdesk responses. This led to an increase in customer satisfaction and a decrease in resolution time.
Overall, the implementation of Deskhero's advanced AI capabilities significantly improved the efficiency and effectiveness of TimberTop Sheds' helpdesk services.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the website. This ensures that the knowledge base is always updated with the latest information.
How does the AI optimize search results?
The AI optimizes search results by using OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data. This makes it easier for the helpdesk team to find the necessary information to assist customers.
How does the AI generate suggested replies?
The AI generates suggested replies by using the embeddings from the knowledge base articles, uploaded files, and scraped website data. These suggested replies improve the speed and quality of the helpdesk responses.
* This article provides an example of how a fictive company in the Manufacture of wooden sheds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
