TextileTech Ltd. has a diverse customer base with varied needs and queries. Managing these queries effectively was a challenge for the company. With Deskhero's advanced AI capabilities, TextileTech has been able to streamline their helpdesk services and improve customer satisfaction.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The AI also enhances the search results in the knowledge base, enabling customers to find the information they need quickly and easily. This has led to a decrease in the number of tickets raised, as customers can resolve many of their queries independently.
Furthermore, Deskhero's user groups and custom email domains features have allowed TextileTech to create specialized support teams for different product lines. This has improved the quality of support provided and increased customer satisfaction.
By leveraging Deskhero's REST API, TextileTech has been able to integrate the platform with their existing systems, creating a unified and efficient helpdesk service.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content and generate suggested replies. This reduces the time taken to respond to each query, improving the overall efficiency of the helpdesk service.
How does Deskhero help in reducing the number of tickets raised?
Deskhero's AI enhances the search results in the knowledge base, enabling customers to find the information they need quickly and easily. This allows customers to resolve many of their queries independently, reducing the number of tickets raised.
Can Deskhero be used to create specialized support teams?
Yes, Deskhero's user groups and custom email domains features allow companies to create specialized support teams for different product lines or customer segments.
* This article provides an example of how a fictive company in the Manufacture of woven fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
