FabriWeave Inc. receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero's ticket management system and AI capabilities, FabriWeave can now efficiently handle customer queries.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature helps the customer support team at FabriWeave to quickly find relevant content and generate suggested replies, reducing the time spent on each ticket.
The AI also enhances the search results in the knowledge base, making it easier for customers to find the information they need. This has led to a significant reduction in the number of tickets raised, as customers can resolve many of their queries by accessing the knowledge base.
Moreover, Deskhero's custom fields and structured data lists allow FabriWeave to categorize and prioritize tickets effectively. This ensures that urgent issues are addressed promptly, improving overall customer satisfaction.
By integrating Deskhero's REST API, FabriWeave has been able to seamlessly integrate the platform with their existing systems, further enhancing their customer support capabilities.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This reduces the time spent on each ticket and improves the efficiency of the customer support team.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI capabilities enhance the search results in the knowledge base by using OpenAI Embeddings. This makes it easier for customers to find the information they need, reducing the number of tickets raised.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of woven fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
