RadiantX receives numerous customer queries and complaints daily, which were initially challenging to manage. With Deskhero's ticket management feature and AI capabilities, the company can now categorize, prioritize, and assign tickets effectively. The AI system leverages OpenAI Embeddings from previous tickets to suggest relevant responses, significantly reducing response time.
The knowledge base feature of Deskhero is a boon for RadiantX. The company has a vast amount of technical manuals, user guides, and troubleshooting documents. Deskhero's AI capabilities convert these documents into searchable knowledge base articles. This feature not only helps the support team find solutions faster but also allows customers to self-serve, reducing the load on the support team.
Deskhero's website scraping feature helps RadiantX keep its knowledge base up-to-date. The AI system scrapes the latest information from relevant websites, such as updates on X-Ray equipment technology or safety guidelines, and adds them to the knowledge base. This feature ensures that the support team always has the most recent information at their fingertips.
Custom email domains and user groups features of Deskhero allow RadiantX to maintain a professional image and ensure that the right teams handle the right issues. The AI system suggests the appropriate user group based on the ticket content, ensuring efficient ticket resolution.
Lastly, the comprehensive search bar powered by AI enhances the search results by considering the context and relevance of the search terms. This feature makes it easier for the support team to find the information they need, improving their productivity and the quality of support provided to customers.
How does Deskhero's AI system suggest responses?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses. It considers the context and content of the ticket to provide the most appropriate suggestion.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to gather the latest information from relevant websites. The AI system then adds this information to the knowledge base, ensuring it is always current.
How does the AI-powered search bar work?
The AI-powered search bar in Deskhero enhances search results by considering the context and relevance of the search terms. It uses OpenAI Embeddings to understand the search query and provide the most relevant results.
* This article provides an example of how a fictive company in the Manufacture of X-Ray Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
