YarnCraft Ltd. uses Deskhero's structured data lists feature to organize their customer queries. The AI capabilities of Deskhero further enhance this process by suggesting replies based on the data from these lists.
The custom email domains feature allows YarnCraft Ltd. to maintain a professional image while interacting with their customers. The AI uses the data from these interactions to improve the efficiency of the helpdesk services.
YarnCraft Ltd. uses the user groups feature to assign specific roles to their helpdesk team members. The AI capabilities of Deskhero enhance this feature by providing relevant content based on the role of the team member.
Deskhero's kanban board feature enables YarnCraft Ltd. to visualize their workflow and track the progress of each query. The AI uses this data to suggest improvements in the workflow, resulting in increased efficiency.
Finally, the REST API of Deskhero allows YarnCraft Ltd. to integrate their existing systems with the platform, ensuring a seamless workflow. The AI capabilities of Deskhero further enhance this integration by providing relevant content based on the data from these systems.
How does Deskhero's AI enhance the structured data lists feature?
Deskhero's AI uses OpenAI Embeddings from the structured data lists to suggest replies to customer queries. This helps in improving the response time and accuracy of the replies.
Can Deskhero's AI provide content based on the role of the helpdesk team member?
Yes, Deskhero's AI can provide relevant content based on the role of the helpdesk team member. This helps in improving the efficiency of the helpdesk services.
How does Deskhero's AI use the data from the kanban board?
Deskhero's AI uses the data from the kanban board to suggest improvements in the workflow. This helps in increasing the efficiency of the helpdesk services.
* This article provides an example of how a fictive company in the Manufacture of yarns and threads industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
