SitRight Solutions receives a wide variety of customer inquiries every day. To handle these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets using OpenAI Embeddings, enabling the system to categorize and prioritize them accurately.
SitRight also uses Deskhero's AI-powered suggested replies feature. By analyzing the ticket content and relevant data, the AI generates suggested replies. This feature not only speeds up the response time but also ensures consistency in the quality of responses.
Moreover, SitRight leverages Deskhero's AI capabilities to enhance the search results within the platform. When their support staff search for information to resolve a ticket, the AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
SitRight also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities of Deskhero allow the automatic generation of knowledge base articles from various sources, such as Word, PowerPoint, PDF files, and even scraped website data.
In summary, SitRight Solutions has significantly improved its customer support efficiency and quality by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It categorizes and prioritizes them based on this analysis.
How does the AI-powered suggested replies feature work?
Based on the analysis of the ticket content and relevant data, Deskhero's AI generates suggested replies that the support staff can use or modify as needed.
How does Deskhero's AI enhance the search results?
When the support staff search for information, the AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
* This article provides an example of how a fictive company in the Manufacture of office chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
