OfficeMaxima's extensive product range often leads to diverse customer queries. To address these, the company maintains a comprehensive knowledge base. However, keeping the knowledge base updated and organized was a challenge. With Deskhero's AI capabilities, OfficeMaxima has significantly improved its knowledge base management.
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made the process of updating the knowledge base much simpler and efficient.
The AI also enhances the usability of the knowledge base by powering the search bar. It uses OpenAI Embeddings from the knowledge base articles to provide accurate search results. This has made it easier for customers to find the information they need, improving their support experience.
In addition to enhancing the knowledge base, Deskhero's AI also assists in ticket management. It can categorize and prioritize tickets, helping the support team to address critical issues promptly.
By leveraging Deskhero's AI capabilities, OfficeMaxima has been able to maintain a robust and user-friendly knowledge base, leading to improved customer satisfaction and reduced support workload.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes the process of updating the knowledge base simpler and efficient.
How does Deskhero's AI improve the usability of the knowledge base?
Deskhero's AI powers the search bar in the knowledge base, using OpenAI Embeddings from the articles to provide accurate search results. This makes it easier for customers to find the information they need.
How does Deskhero's AI assist in ticket management?
Deskhero's AI can categorize and prioritize tickets, helping the support team to address critical issues promptly.
* This article provides an example of how a fictive company in the Manufacture of Office Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
