ErgoComfort receives a large volume of customer queries daily, ranging from product specifications, assembly instructions, warranty details, to troubleshooting. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero's advanced AI capabilities, ErgoComfort has significantly improved its customer support efficiency.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to find relevant content and generate suggested replies. For instance, if a customer is having trouble assembling a chair, the AI can quickly pull up the relevant assembly instructions from the knowledge base or uploaded manuals.
The comprehensive search bar powered by AI has also enhanced the self-service capabilities of ErgoComfort's support portal. Customers can easily find solutions to their queries without needing to contact support. This has reduced the load on the support team and improved customer satisfaction.
Deskhero's AI also helps in ticket management. It can automatically categorize and prioritize tickets based on their content and urgency. This allows the support team to focus on critical issues first, improving response times and resolution rates.
Overall, Deskhero's advanced AI capabilities have transformed ErgoComfort's customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI find relevant content for customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows it to quickly find relevant content for customer queries.
How does Deskhero's AI improve the self-service capabilities of the support portal?
Deskhero's AI powers the search bar on the support portal, allowing customers to easily find solutions to their queries. This reduces the need for customers to contact support, thereby improving the self-service capabilities of the portal.
How does Deskhero's AI help in ticket management?
Deskhero's AI can automatically categorize and prioritize tickets based on their content and urgency. This allows the support team to focus on critical issues first, improving response times and resolution rates.
* This article provides an example of how a fictive company in the Manufacture of Office Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
