LensCraft Solutions has a vast knowledge base containing information about their products, technical specifications, troubleshooting guides, and more. However, managing and accessing this information used to be a challenge. With Deskhero, LensCraft has been able to structure their knowledge base effectively, making it easier for both their customer support team and customers to find relevant information.
Deskhero's advanced AI capabilities have been instrumental in enhancing LensCraft's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, keeping the knowledge base up-to-date and comprehensive.
The AI-enhanced search bar has also improved the accessibility of the knowledge base. It provides accurate and relevant search results, making it easier for users to find the information they need.
Furthermore, Deskhero's custom fields and user groups features have allowed LensCraft to categorize their knowledge base articles effectively. This has made it easier for users to navigate the knowledge base and find relevant articles.
Overall, Deskhero's advanced AI capabilities have significantly enhanced LensCraft's knowledge base, making it more comprehensive and accessible.
How has Deskhero improved LensCraft's knowledge base?
Deskhero's advanced AI capabilities generate new knowledge base articles and enhance search results, making the knowledge base more comprehensive and accessible.
How does Deskhero's AI generate new knowledge base articles?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles.
How has Deskhero benefited LensCraft's customers?
Deskhero has made it easier for LensCraft's customers to find relevant information in the knowledge base, improving their experience and satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Optical Instruments and Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
