OptiTech Manufacturing receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company used to struggle with managing these queries effectively, leading to delayed responses and customer dissatisfaction. With Deskhero, OptiTech has been able to structure and manage these tickets efficiently, improving their response time and customer satisfaction rates.
Deskhero's advanced AI capabilities have been particularly beneficial for OptiTech. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, saving the customer support team valuable time and effort.
Additionally, the AI-enhanced search results have made it easier for the customer support team to find relevant information quickly. This has reduced the time spent on searching for information and increased the time spent on resolving customer queries.
OptiTech has also benefited from Deskhero's custom fields and user groups features. These features have allowed the company to categorize and assign tickets more effectively, ensuring that each ticket is handled by the most appropriate team member.
Overall, Deskhero's advanced AI capabilities have transformed OptiTech's customer support operations, making them more efficient and effective.
How has Deskhero improved OptiTech's response time?
Deskhero's advanced AI capabilities generate suggested replies and enhance search results, reducing the time spent on drafting responses and searching for information. This has significantly improved OptiTech's response time.
How does Deskhero's AI find relevant content?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero benefited OptiTech's customer support team?
Deskhero has made it easier for the customer support team to manage tickets, find relevant information quickly, and draft responses. This has increased their efficiency and effectiveness.
* This article provides an example of how a fictive company in the Manufacture of Optical Instruments and Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
