Visionary Optics maintains a comprehensive knowledge base to assist both their customers and their customer support representatives. With Deskhero, they are able to easily manage this knowledge base and ensure that it is always up-to-date and relevant.
Deskhero's AI capabilities enhance the knowledge base by automatically generating articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly reduces the manual work required to maintain the knowledge base and ensures that it is always filled with the most relevant and up-to-date information.
The AI also improves the search functionality within the knowledge base. When a search is made, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This ensures that the most accurate and relevant information is always at the fingertips of the customer support representatives.
Visionary Optics also uses Deskhero's custom fields feature to capture specific information about each inquiry. This data is then used by the AI to further enhance the search results and the content of the knowledge base.
By leveraging Deskhero's advanced AI capabilities, Visionary Optics has been able to maintain a comprehensive and effective knowledge base, resulting in improved customer support and increased customer satisfaction.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This reduces the manual work required to maintain the knowledge base and ensures that it is always up-to-date.
How does the AI-enhanced search within the knowledge base work?
When a search is made within the knowledge base, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This improves the accuracy and relevance of the search results.
What are the benefits of using Deskhero's custom fields feature?
The custom fields feature allows you to capture specific information about each inquiry. This data can then be used by the AI to enhance the search results and the content of the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of optical instruments and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
