BraceTech has a vast knowledge base consisting of product manuals, troubleshooting guides, and other resources. The company uses Deskhero's AI to generate embeddings from this data, which are then used to enhance search results and generate suggested replies.
With Deskhero, BraceTech's support agents can quickly find the information they need to resolve customer queries. This has significantly reduced the time taken to resolve tickets, leading to improved customer satisfaction.
BraceTech also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest industry news and trends. This ensures that the AI always has the most recent and relevant data to draw from.
The company has customized Deskhero to suit its needs, using structured data lists for better organization, custom fields for ticket categorization, and a custom email domain for professional communication.
Overall, Deskhero's AI capabilities have empowered BraceTech to manage its knowledge base more effectively, leading to improved efficiency and customer satisfaction.
How does Deskhero help BraceTech manage its knowledge base?
Deskhero's AI generates embeddings from BraceTech's knowledge base, enhancing search results and generating suggested replies. This makes it easier for support agents to find the information they need.
How does BraceTech keep its knowledge base updated?
BraceTech uses Deskhero's website scraping feature to automatically update its knowledge base with the latest industry news and trends.
How has Deskhero improved BraceTech's customer satisfaction?
By making it easier for support agents to find the information they need, Deskhero has helped BraceTech reduce ticket resolution times and improve customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of orthodontic braces and arch wires industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
