OrthoInnovations receives a high volume of customer queries every day. The company uses Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the time taken to resolve tickets.
Deskhero's AI also enhances the company's search results, making it easier for support agents to find relevant information quickly. This has improved the accuracy of responses and increased customer satisfaction.
OrthoInnovations uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from industry websites and forums. This ensures that the AI always has the most recent and relevant data to draw from when generating responses.
The company has customized Deskhero to suit its needs, using user groups for team management, a custom email domain for professional communication, and custom fields for ticket categorization.
Overall, Deskhero's AI capabilities have enabled OrthoInnovations to improve the efficiency of its customer support services, leading to faster response times and higher customer satisfaction.
How has Deskhero improved OrthoInnovations' response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This helps support agents respond to queries faster, thereby improving response times.
How does OrthoInnovations keep its knowledge base updated?
OrthoInnovations uses Deskhero's website scraping feature to automatically update its knowledge base with the latest information from industry websites and forums.
How has Deskhero improved OrthoInnovations' customer satisfaction?
By improving response times and providing accurate information, Deskhero has helped OrthoInnovations increase its customer satisfaction levels.
* This article provides an example of how a fictive company in the Manufacture of orthodontic braces and arch wires industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
