GalaGlam Couture deals with a diverse range of customer inquiries, from product customization requests to delivery status checks. Using Deskhero's AI capabilities, the company can analyze previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing response times.
The AI-powered search bar in Deskhero is a crucial tool for GalaGlam's support team. It uses OpenAI Embeddings to enhance search results, allowing the team to find relevant information quickly and efficiently.
Deskhero's AI also assists in managing the company's knowledge base. It generates articles from various file types and scrapes data from the company's website, automating the process of updating and maintaining the knowledge base.
GalaGlam uses Deskhero's custom fields and structured data lists to categorize and manage tickets effectively. The Kanban board feature provides a clear overview of the ticket workflow, enabling the team to track progress and resolve issues promptly.
In conclusion, Deskhero's advanced AI capabilities have enabled GalaGlam Couture to enhance their customer service, improve response times, and increase customer satisfaction.
How has Deskhero's AI capabilities improved GalaGlam's response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does Deskhero assist in managing GalaGlam's knowledge base?
Deskhero's AI generates articles from various file types and scrapes data from the company's website. This automates the process of updating and maintaining the knowledge base.
How does GalaGlam use Deskhero's custom fields and structured data lists?
GalaGlam uses Deskhero's custom fields and structured data lists to categorize and manage tickets effectively. This helps in tracking and resolving tickets efficiently.
* This article provides an example of how a fictive company in the Manufacture of other outerwear for specific occasions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
