SportEdge Activewear receives numerous customer queries about product features, usage guidelines, and return policies. By leveraging Deskhero's AI capabilities, the company can analyze previous tickets, knowledge base articles, and other resources to generate suggested replies, greatly improving response times.
The AI-powered search bar in Deskhero is an essential tool for SportEdge's support team. It uses OpenAI Embeddings to enhance search results, enabling the team to find relevant information quickly and efficiently.
Deskhero's AI also aids in managing the company's knowledge base. It generates articles from different file types and scrapes data from the company's website, simplifying the process of updating and maintaining the knowledge base.
SportEdge uses Deskhero's custom fields and structured data lists to categorize and manage tickets effectively. The Kanban board feature provides a visual representation of the ticket workflow, facilitating the team in tracking progress and resolving issues swiftly.
Overall, Deskhero's advanced AI capabilities have helped SportEdge Activewear improve their customer support process, reduce response times, and enhance customer satisfaction.
How has Deskhero's AI capabilities improved SportEdge's response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies. This greatly improves the time taken to respond to customer inquiries.
How does Deskhero assist in managing SportEdge's knowledge base?
Deskhero's AI generates articles from different file types and scrapes data from the company's website. This simplifies the process of updating and maintaining the knowledge base.
How does SportEdge use Deskhero's custom fields and structured data lists?
SportEdge uses Deskhero's custom fields and structured data lists to categorize and manage tickets effectively. This helps in tracking and resolving tickets efficiently.
* This article provides an example of how a fictive company in the Manufacture of other outerwear for specific occasions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
