FrostGuard Outerwear receives a high volume of customer queries regarding product specifications, usage instructions, and warranty details. The company uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has resulted in faster response times and increased customer satisfaction.
The AI-powered search bar in Deskhero has been instrumental in helping FrostGuard's support team find relevant content quickly. It uses OpenAI Embeddings to enhance search results, reducing the time spent by the support team in searching for information.
Deskhero's AI capabilities also help in managing the company's knowledge base. It generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has made the process of updating and maintaining the knowledge base more efficient.
FrostGuard also uses Deskhero's custom fields and structured data lists to categorize and manage tickets effectively. The Kanban board feature provides a visual representation of the ticket workflow, making it easy for the team to track progress.
Overall, Deskhero's advanced AI capabilities have helped FrostGuard Outerwear streamline their customer support process, improve response times, and enhance customer satisfaction.
How has Deskhero's AI capabilities improved FrostGuard's response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has resulted in faster response times as the support team doesn't have to manually search for information.
How does Deskhero help in managing FrostGuard's knowledge base?
Deskhero's AI generates articles from word, powerpoint, pdf files, and scrapes data from the company's website. This automates the process of updating and maintaining the knowledge base.
How does FrostGuard use Deskhero's custom fields and structured data lists?
FrostGuard uses Deskhero's custom fields and structured data lists to categorize and manage tickets effectively. This helps in tracking and resolving tickets efficiently.
* This article provides an example of how a fictive company in the Manufacture of other outerwear for specific occasions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
