ReservTech Solutions uses Deskhero's AI to manage a wide range of customer queries, from product specifications to troubleshooting. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies, reducing the time taken to respond to customer queries.
The AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This has reduced the number of tickets raised, allowing the customer support team to focus on more complex issues.
ReservTech Solutions uses Deskhero's user groups feature to assign tickets to the most suitable team member based on their expertise. The AI assists in this process by analyzing the ticket content and suggesting the best person to handle it.
Deskhero's REST API has been integrated with ReservTech Solutions' ERP system, allowing the AI to access real-time inventory and production data. This has improved the accuracy of the AI's responses to queries related to product availability and delivery times.
Finally, ReservTech Solutions uses Deskhero's website scraping feature to keep the AI updated with the latest product information, further enhancing the relevance and accuracy of its responses.
How does the AI suggest the best person to handle a ticket?
The AI analyzes the content of the ticket and uses the user groups set by ReservTech Solutions to suggest the most suitable team member based on their expertise.
How does the integration with the ERP system improve the AI's responses?
The integration allows the AI to access real-time inventory and production data from the ERP system, which it uses to provide accurate responses to queries related to product availability and delivery times.
How does the AI stay updated with the latest product information?
Deskhero's website scraping feature is used to regularly update the AI with the latest product information from ReservTech Solutions' website.
* This article provides an example of how a fictive company in the Manufacture of other tanks, reservoirs and containers made from aluminum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
