OutdoorLiving deals with a high volume of customer queries daily. Deskhero's ticket management system helps them organize and prioritize these queries effectively.
Deskhero's AI capabilities play a crucial role in OutdoorLiving's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI-enhanced search bar provides OutdoorLiving's support team with instant access to relevant information from their knowledge base, uploaded files, and scraped website data. This feature improves the efficiency of the support team.
OutdoorLiving also benefits from Deskhero's custom fields feature, which allows them to capture specific information about each customer query. This feature aids in providing personalized support.
Finally, OutdoorLiving uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, ensuring a smooth workflow.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This provides the support team with quick access to relevant information.
Can we capture specific information about each customer query with Deskhero?
Yes, Deskhero's custom fields feature allows you to capture specific information about each customer query.
Can we integrate Deskhero with our existing CRM and ERP systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing CRM and ERP systems.
* This article provides an example of how a fictive company in the Manufacture of outdoor/patio furniture sets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
