PatioCrafters handles numerous customer queries every day. With Deskhero's structured data lists and kanban board, they can efficiently manage these tickets and ensure timely responses.
Deskhero's AI capabilities are a game-changer for PatioCrafters. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, helping the support team provide prompt and accurate responses.
The AI-enhanced search bar in Deskhero gives PatioCrafters' support team immediate access to relevant information, improving their productivity.
Using Deskhero's custom email domains, PatioCrafters can maintain its brand consistency in all communications. The user groups feature also allows them to segment their support team based on product line or expertise, ensuring customers receive the best possible assistance.
Lastly, PatioCrafters uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow.
How does Deskhero's AI help in providing prompt and accurate responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAIs ChatGPT to generate suggested replies, helping in providing prompt and accurate responses.
Can we segment our support team based on product line or expertise with Deskhero?
Yes, Deskhero's user groups feature allows you to segment your support team based on product line or expertise.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of outdoor/patio furniture sets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
