PatioMaster receives hundreds of customer queries daily, ranging from product inquiries to assembly instructions. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and kanban board.
Deskhero's AI capabilities are particularly beneficial for PatioMaster. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, saving the support team significant time.
Additionally, Deskhero's comprehensive search bar enhanced by AI provides PatioMaster's support team with quick access to relevant information. This feature reduces the time spent searching for solutions, increasing the team's productivity.
The custom email domains feature allows PatioMaster to maintain its brand identity in all communications. Meanwhile, the user groups feature enables the company to segment its support team based on expertise or product line, ensuring customers receive the most accurate assistance.
Lastly, PatioMaster uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
Can we maintain our brand identity with Deskhero?
Yes, Deskhero's custom email domains feature allows you to maintain your brand identity in all communications.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of outdoor/patio furniture sets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
