Outdoor Adventure Equipment uses Deskhero's user groups feature to categorize their support agents based on their expertise. The AI capabilities of Deskhero help in assigning tickets to the most suitable agent, ensuring that the customers receive the best possible support.
The company also utilizes Deskhero's knowledge base feature, which is powered by AI. The AI scans previous tickets, uploaded files, and scraped website data to generate relevant articles. This feature has significantly improved the efficiency of the support agents and reduced the resolution time.
Deskhero's AI also generates suggested replies for the support agents based on the knowledge base articles and previous tickets. This feature has not only increased the productivity of the support agents but also improved the quality of the responses provided to the customers.
Furthermore, the comprehensive search bar powered by AI has made it easier for the support agents to find relevant information quickly. The search results are enhanced by OpenAI Embeddings, which provide more accurate and relevant results.
Lastly, the custom email domains feature allows Outdoor Adventure Equipment to maintain their brand identity in their communication with the customers. The AI uses this data to personalize the support provided to the customers.
How does Deskhero's AI assign tickets to agents?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket. It then assigns the ticket to the most suitable agent based on their expertise.
How does the AI generate knowledge base articles?
The AI uses the data from previous tickets, uploaded files, and scraped website data to generate knowledge base articles. These articles are then used to provide solutions to customer problems.
How does the AI personalize the support provided to the customers?
The AI uses the data captured through the custom fields and custom email domains to understand the specific needs of each customer. It then uses this data to provide personalized support.
* This article provides an example of how a fictive company in the Manufacture of Outdoor Sports Gear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
