Playtime Productions receives a high volume of customer queries daily. Using Deskhero's AI capabilities, the company has been able to automate ticket management. The AI analyses the content of the tickets and categorizes them based on their urgency and topic, allowing the customer support team to prioritize and handle them more efficiently.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving the overall customer experience.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the customer support team to find relevant information quickly. The AI enhances search results by analyzing the context of the search query, providing the most relevant information first.
Playtime Productions also uses Deskhero's AI capabilities to maintain and update their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has saved the company a significant amount of time and resources.
Finally, the REST API provided by Deskhero allows Playtime Productions to integrate their customer support system with other business applications, creating a seamless workflow. The AI capabilities of Deskhero have transformed the way Playtime Productions handles customer support, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyzes the content of the tickets and categorizes them based on their urgency and topic. This allows the customer support team to prioritize and handle them more efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by analyzing the context of the search query and providing the most relevant information first.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This saves the company a significant amount of time and resources.
* This article provides an example of how a fictive company in the Manufacture of Outdoor Toys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
