Outdoor Fun Inc. deals with a variety of customer issues daily. With Deskhero's AI capabilities, the company has been able to automate the process of ticket management. The AI system categorizes the tickets based on their urgency and topic, enabling the helpdesk team to prioritize and resolve issues more effectively.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature has significantly reduced the time taken to respond to customer issues, improving the overall customer experience.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the helpdesk team to find relevant information quickly. The AI enhances search results by analyzing the context of the search query, providing the most relevant information first.
Outdoor Fun Inc. also uses Deskhero's AI capabilities to maintain and update their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has saved the company a significant amount of time and resources.
Finally, the REST API provided by Deskhero allows Outdoor Fun Inc. to integrate their helpdesk system with other business applications, creating a seamless workflow. The AI capabilities of Deskhero have transformed the way Outdoor Fun Inc. handles helpdesk services, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI categorize tickets at Outdoor Fun Inc.?
Deskhero's AI analyzes the content of the tickets and categorizes them based on their urgency and topic. This allows the helpdesk team to prioritize and resolve issues more effectively.
How does Deskhero's AI enhance search results at Outdoor Fun Inc.?
Deskhero's AI enhances search results by analyzing the context of the search query and providing the most relevant information first.
How does Deskhero's AI help in maintaining the knowledge base at Outdoor Fun Inc.?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This saves the company a significant amount of time and resources.
* This article provides an example of how a fictive company in the Manufacture of Outdoor Toys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
