OvenTech Solutions receives numerous customer queries daily. To manage these efficiently, the company uses Deskhero's AI-powered ticket management system. The AI categorizes incoming tickets based on their content and assigns them to the appropriate support team. This automation reduces the time spent on manual sorting and allows the support team to focus on resolving customer issues.
The company also uses Deskhero's AI capabilities to generate a comprehensive knowledge base. The AI scans through previous tickets, uploaded files like policies, manuals, presentations, and scraped website data to create informative articles. These articles serve as a self-help resource for customers, reducing the number of incoming tickets and improving customer satisfaction.
OvenTech Solutions uses Deskhero's custom fields and structured data lists to tailor the platform to their specific needs. They create custom fields for specific product models, common issues, or any other relevant information. This customization helps in better organization and retrieval of information, enhancing the overall customer experience.
Furthermore, Deskhero's advanced AI enhances the search functionality. When a customer or a support agent searches for information, the AI uses OpenAI Embeddings to find the most relevant content. This not only improves the accuracy of search results but also speeds up the information retrieval process.
Lastly, OvenTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier to manage and analyze.
How does Deskhero's AI improve the customer experience?
Deskhero's AI improves the customer experience by efficiently managing tickets, creating a comprehensive knowledge base, and providing accurate search results. It reduces the time customers have to wait for their issues to be resolved and provides them with a self-help resource.
How does Deskhero's AI enhance the search functionality?
When a customer or a support agent searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This improves the accuracy of search results and speeds up the information retrieval process.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI scans through previously resolved tickets, uploaded files like policies, manuals, presentations, and scraped website data to create comprehensive articles. It uses OpenAI Embeddings to understand the content and generate relevant articles.
* This article provides an example of how a fictive company in the Manufacture of ovens and kilns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
