KilnCraft Inc. receives a high volume of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management system to efficiently handle these queries. With the help of AI, Deskhero categorizes incoming tickets based on their content and assigns them to the appropriate support team. This reduces the time spent on manual sorting and increases the overall efficiency of the support process.
The company also leverages Deskhero's AI capabilities to generate knowledge base articles. The AI scans through previously resolved tickets, uploaded files like policies, manuals, presentations, and scraped website data to create comprehensive articles. These articles serve as a self-help resource for customers, reducing the number of incoming tickets.
With Deskhero's custom fields and structured data lists, KilnCraft Inc. can tailor the platform to their specific needs. They can create custom fields for specific product models, common issues, or any other relevant information. This customization helps in better organization and retrieval of information.
Deskhero's advanced AI also enhances the search functionality. When a customer or a support agent searches for information, the AI uses OpenAI Embeddings to find the most relevant content. This not only improves the accuracy of search results but also speeds up the information retrieval process.
Lastly, KilnCraft Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier to manage and analyze.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI categorizes incoming tickets based on their content. It uses OpenAI Embeddings to understand the context and content of the ticket, and then assigns it to the appropriate support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI scans through previously resolved tickets, uploaded files like policies, manuals, presentations, and scraped website data to create comprehensive articles. It uses OpenAI Embeddings to understand the content and generate relevant articles.
How does Deskhero's AI enhance the search functionality?
When a customer or a support agent searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This improves the accuracy of search results and speeds up the information retrieval process.
* This article provides an example of how a fictive company in the Manufacture of ovens and kilns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
