EcoWrap Industries deals with a wide range of customer queries, from product specifications to delivery status. The company uses Deskhero's user groups and tickets management features to effectively handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to provide suggested replies, making the process more efficient.
The company uses custom email domains in Deskhero to maintain their brand identity in all customer communications. This, combined with the AI-generated replies, ensures a consistent and professional image in all customer interactions.
EcoWrap Industries has an extensive knowledge base consisting of word, powerpoint, and pdf files. Deskhero's AI capabilities convert these documents into OpenAI Embeddings, which are used to enhance search results and generate suggested replies. This makes it easier for the support team to find relevant information and respond to queries quickly.
Deskhero's website scraping feature is utilized by EcoWrap Industries to gather the latest information from relevant sources. The AI analyzes this data and updates the knowledge base, ensuring that the support team always has access to the most recent information.
Lastly, EcoWrap Industries uses Deskhero's REST API to integrate the platform with their existing ERP and CRM systems. This integration allows the support team to access all necessary information from a single platform, improving their productivity.
How does Deskhero's AI capabilities improve the efficiency of the helpdesk services?
Deskhero's AI analyzes previous tickets and knowledge base articles to provide suggested replies to new queries. This not only reduces the time required to respond to queries but also ensures consistency in the responses.
How does Deskhero maintain the brand identity in customer communications?
Deskhero allows companies to use custom email domains in all customer communications. This, combined with the consistent AI-generated replies, helps maintain the brand identity.
How does Deskhero integrate with existing ERP and CRM systems?
Deskhero provides a REST API that can be used to integrate the platform with existing ERP and CRM systems. This allows for a seamless flow of information and improved productivity.
* This article provides an example of how a fictive company in the Manufacture of packaging materials from kraft paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
