GreenBox Manufacturing receives a high volume of customer queries on a daily basis. The company uses Deskhero's kanban board and tickets management features to effectively manage these queries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, greatly enhancing the efficiency of the support team.
The company uses custom fields in Deskhero to categorize and prioritize customer queries. This helps the support team to quickly identify and resolve high-priority issues, thereby improving customer satisfaction.
GreenBox Manufacturing has a comprehensive knowledge base, including policies, manuals, and presentations. Deskhero's AI capabilities convert these documents into OpenAI Embeddings, which are used to enhance search results and generate suggested replies. This makes it easier for the support team to find relevant information and respond to queries promptly.
Deskhero's website scraping feature is used by GreenBox Manufacturing to keep their knowledge base up-to-date. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the support team always has the most recent information.
Finally, GreenBox Manufacturing uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the support team to access all necessary information from a single platform, further improving their efficiency.
How does Deskhero's AI capabilities enhance the efficiency of the support team?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This greatly reduces the time required to formulate responses, thereby enhancing the efficiency of the support team.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest information from relevant sources. The AI then analyzes this data and updates the knowledge base accordingly.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for a seamless flow of information and improved efficiency.
* This article provides an example of how a fictive company in the Manufacture of packaging materials from kraft paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
