KraftPack Solutions receives numerous customer queries daily regarding their products, delivery timelines, and technical issues. The company uses Deskhero's ticket management feature to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The company also uses custom fields and structured data lists in Deskhero to categorize and prioritize customer queries. This helps the support team to quickly identify and resolve high-priority issues, improving customer satisfaction.
KraftPack Solutions has a vast knowledge base, including manuals, policies, and presentations. Using Deskhero's AI capabilities, these documents are converted into OpenAI Embeddings. These embeddings are used to generate suggested replies and enhance search results, making it easier for the support team to find relevant information.
Deskhero's website scraping feature is used by KraftPack Solutions to keep their knowledge base up-to-date. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the support team always has the most recent information.
Finally, KraftPack Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the support team to access all necessary information from a single platform, further improving their efficiency.
How does Deskhero's AI capabilities help in reducing response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This significantly reduces the time required to formulate responses, thereby reducing overall response times.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest information from relevant sources. The AI then analyzes this data and updates the knowledge base accordingly.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for a seamless flow of information and improved efficiency.
* This article provides an example of how a fictive company in the Manufacture of packaging materials from kraft paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
