Pancake Paradise uses Deskhero's ticket management system to handle all customer queries and complaints. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, reducing the time spent on each ticket and improving the quality of responses.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to quickly identify urgent issues and allocate resources accordingly.
Deskhero's comprehensive search bar, powered by AI, has made it easier for Pancake Paradise's customer service representatives to find relevant information. The AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to enhance search results.
The knowledge base feature of Deskhero is used to create a repository of information about Pancake Paradise's products. The AI capabilities of Deskhero generate articles from word, powerpoint, and pdf files, making it easy for the company to keep the knowledge base updated.
Finally, Pancake Paradise uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their customer service operations.
How does Deskhero's AI improve the quality of responses to customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This ensures that the responses are consistent and accurate, improving the quality of customer service.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to enhance search results. This makes it easier for customer service representatives to find relevant information.
How does Deskhero's AI help in keeping the knowledge base updated?
Deskhero's AI generates articles for the knowledge base from word, powerpoint, and pdf files. This makes it easy for the company to keep the knowledge base updated with the latest information about their products.
* This article provides an example of how a fictive company in the Manufacture of pancake mixes, waffle mixes, and muffin mixes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
