PaperCraft Inc. has a large customer base that often requires assistance with product specifications, order inquiries, and troubleshooting. With Deskhero's advanced AI capabilities, the company can now handle customer queries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
Deskhero's AI capabilities have also enhanced the search results on PaperCraft's helpdesk. Customers can now find accurate solutions to their queries faster, reducing the need for direct customer support intervention.
The AI's ability to generate knowledge base articles from word, powerpoint, pdf files has been particularly beneficial for PaperCraft. This feature has allowed them to quickly populate their knowledge base with useful articles derived from their existing resources, saving significant time and effort.
Using Deskhero's custom fields and structured data lists, PaperCraft has been able to organize their customer data more effectively. This has improved their ability to track and manage customer interactions and has provided valuable insights into their customer service performance.
With Deskhero's REST API, PaperCraft has been able to integrate their customer support operations with other systems in their business, creating a more unified and efficient workflow.
How does Deskhero's AI improve customer support efficiency?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries and improves the accuracy of the responses.
How does Deskhero enhance search results on the helpdesk?
Deskhero's AI enhances search results by using OpenAI Embeddings to find the most relevant content based on the user's query. This makes it easier for customers to find the information they need, reducing the need for direct customer support intervention.
How does Deskhero's REST API benefit PaperCraft?
Deskhero's REST API allows PaperCraft to integrate their customer support operations with other systems in their business. This creates a more unified and efficient workflow, improving overall business operations.
* This article provides an example of how a fictive company in the Manufacture of paper bags, sacks, envelopes, and labels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
