EcoEnvelope Co. receives a high volume of customer queries related to their eco-friendly products and their usage. Deskhero's AI capabilities have enabled the company to manage these queries more efficiently by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
The AI's ability to generate knowledge base articles from word, powerpoint, pdf files has been a game-changer for EcoEnvelope Co. This feature has allowed them to quickly create a comprehensive knowledge base, providing customers with instant access to a wealth of information about their products.
Deskhero's AI has also improved the search functionality on EcoEnvelope's helpdesk. Customers can now find accurate and relevant information faster, reducing the need for direct customer support intervention.
By utilizing Deskhero's custom fields and structured data lists, EcoEnvelope Co. has been able to better organize and manage their customer data. This has improved their ability to track customer interactions and has provided valuable insights into their customer service performance.
Finally, with Deskhero's REST API, EcoEnvelope Co. has seamlessly integrated their customer support operations with their other business systems, creating a more efficient and unified workflow.
How does Deskhero's AI improve the efficiency of customer support at EcoEnvelope Co.?
Deskhero's AI improves efficiency by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time taken to respond to customer queries and improves the accuracy of the responses.
How does Deskhero enhance the search functionality on EcoEnvelope's helpdesk?
Deskhero's AI enhances search results by using OpenAI Embeddings to find the most relevant content based on the user's query. This makes it easier for customers to find the information they need, reducing the need for direct customer support intervention.
What benefits does Deskhero's REST API provide to EcoEnvelope Co.?
Deskhero's REST API allows EcoEnvelope Co. to integrate their customer support operations with other systems in their business. This creates a more unified and efficient workflow, improving overall business operations.
* This article provides an example of how a fictive company in the Manufacture of paper bags, sacks, envelopes, and labels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
