NapkinCraft receives a high volume of customer queries daily regarding product specifications, delivery status, and custom orders. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently.
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant responses. This feature enables NapkinCraft to provide quick and accurate responses to customer inquiries.
The AI also enhances the search results on NapkinCraft's helpdesk. When a customer searches for a query, the AI uses embeddings to find the most relevant content from the knowledge base and provide it to the customer.
NapkinCraft also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to manage all customer support activities from one place, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have significantly improved NapkinCraft's customer support process, reducing response times and increasing customer satisfaction.
How does Deskhero's AI generate responses to customer queries?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate relevant responses to customer queries.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base and provide it to the customer.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, enabling you to manage all customer support activities from one place.
* This article provides an example of how a fictive company in the Manufacture of paper tablecloths and napkins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
