Tabletop Elegance receives numerous customer support tickets daily. Managing these tickets manually was time-consuming and prone to errors. The company turned to Deskhero for a solution.
Deskhero's advanced AI capabilities have revolutionized Tabletop Elegance's ticket management process. The AI uses OpenAI embeddings to analyze previous tickets and suggest replies, significantly reducing the time taken to respond to tickets.
The AI also categorizes tickets based on their content, allowing the company to prioritize and handle them more effectively. This feature has reduced the backlog of tickets and improved the overall efficiency of the customer support team.
Furthermore, the AI enhances the search results on the company's helpdesk, making it easier for customers to find the information they need.
Overall, Deskhero's AI-powered solutions have significantly improved Tabletop Elegance's ticket management process, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets and suggest replies. It also categorizes tickets based on their content, allowing the company to prioritize and handle them more effectively.
How does Deskhero's AI enhance search results on the helpdesk?
Deskhero's AI uses embeddings to find the most relevant content from the knowledge base when a customer searches for a query, making it easier for customers to find the information they need.
Has Deskhero improved the efficiency of the customer support team?
Yes, Deskhero's AI-powered solutions have significantly improved the efficiency of the customer support team by reducing the time taken to respond to tickets and the backlog of tickets.
* This article provides an example of how a fictive company in the Manufacture of paper tablecloths and napkins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
